Refund policy
Return and Exchange Policy
- Claims for return or refund must be made within twenty-one (21) days of receipt of the Goods and a copy of the invoice from which the Goods were supplied must be presented. Goods must be unopened, unused with tags attached to be eligible for a refund (less shipping cost).
If Customer fails to notify Petervescence within said period, such claims are deemed to be waived.
- Petervescence must be contacted before a return takes place, to determine if your order is eligible for a refund.
- Goods that have passed their expiry date will not be accepted for return or refund.
- If a Product Claim is made for a Customer error or change of mind and Petervescence accepts that Product Claim, Petervescence may charge the Customer an AUD $5.00 Restocking Fee, also the purchaser is required to pay all costs incurred with regard to shipping the product back to Petervescence Except in cases where the product was shipped in our error or was considered to be faulty on arrival.
Procedure for Returns and Exchanges
- Please contact Petervescence and let us know about the issues concerning the order.
We can be contacted email: info@petervescence.com
Please note: You will be required to provide images within 24 hours of delivery, when making a claim for the below.
- faulty/flawed item/s
- items received (missing item/s claim)
- damaged item/s, out of date item/s
- Upon receiving a return or exchange reference number, please label and post back the items to the below address:
Petervescence Pty Ltd
c/o - PO BOX 396 PATTERSON LAKES 3197
- Once we receive your item/s, we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us. Refund or exchange will be processed.
- Items that are being returned (new/undamaged) are required to be returned in a padded parcel to protect the contents and be trackable.
- Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase). PayPal refunds will be refunded back to the original PayPal account. Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us.
Due to restricted operating hours from Australia Post, and other courier/freight companies, we are unable to dispatch orders on weekends or public holidays. Public Holidays may cause a delay in the delivery of your order.
Orders placed in the US will be dispatched out of Richmond, Virginia USA and subject to standard shipping costs. For any issues with your order within the USA please contact: 207-536-8255 or email us at: info@petervescence.com
Petervescence recommend you check your email and / or Junk mail for the dispatch information, tracking numbers & links in the event of delayed delivery please contact the postal carrier or courier directly so we can continue to focus on fast dispatch & competitive prices.
Delivery Enquiries
If you have concerns about your parcel delivery, please contact us within 5-7 business days from dispatch. Any inquiries received a month after dispatch may not be able to be investigated by the postal service.
In the event of delayed delivery please contact the postal carrier or courier directly.
CONTACT US:
Our Details
Business Name: Petervescence Pty Ltd
ABN: 51 656 738 377
Email: info@petervescence.com
USA phone contact: 207-536-8255